Troubleshooting
Solutions to common issues and tips to get things working smoothly.
Common Issues
My PDF is blank or missing data
This usually happens when variables don't match your field names. Check that:
- Your variables exactly match your database field names (case-sensitive)
- The record you're generating from has data in those fields
- You've mapped all the fields correctly in TypeFlow
Line items are not showing
Make sure you have:
- A linked records field connecting to your line items table
- The correct table selected for line items in TypeFlow
- Proper syntax:
{{#line_items}}...{{/line_items}}
Images are not appearing in my PDF
For images to work:
- Use the
{{image:Field Name}}syntax - Make sure the image URL is publicly accessible
- Check that the field contains a valid image URL
Automation is not triggering
Check that:
- Your automation is turned on
- The trigger conditions are met
- You have the correct record ID being passed
- Your TypeFlow API key is valid (if using Make/Zapier)
PDF formatting looks different than my template
Keep in mind:
- Use standard fonts (Google Fonts work best)
- Avoid complex tables or nested formatting
- Set explicit page margins in your Google Doc
- Use the preview feature to test before generating
Error Messages
| Error | Solution |
|---|---|
| "Reconnect your Google account" (empty permissions list) | This was a false alert caused by temporary token expiry. Learn more |
| "Reconnect your Google account" (with specific permissions) | Go to your integrations page and reconnect. Learn more |
| "Invalid API key" | Check your API key in TypeFlow settings |
| "Record not found" | Verify the record ID exists in your database |
| "Template not found" | Make sure your Google Doc is shared with TypeFlow |
| "Rate limit exceeded" | Wait a moment and try again |
| "Field not found" | Check that field names match exactly |
Still Need Help?
If you can't find a solution here, we're happy to help.
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Email Send us a message at support@typeflow.us
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